Custom Apparel and Merchandise FAQ

What is your minimum order?

All orders have a $200 minimum invoice. Piece minimums depend on the method: embroidery and laser engraving start at 8 pieces, screen printing at 50, leather patches at 12, and PVC patches at 100 (50 is possible at a higher price). DTF and DTG have no piece minimum. Promotional products typically start at 50–100 pieces.

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How do I request a quote?

Use our quote form and include the item, quantity and sizes, your artwork, the decoration method if you know it, and your date. We’ll reply with product recommendations and pricing. You can also call (971) 283-6607.

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How do I choose the right decoration method?

Tell us what you’re making, how many you need, and how it will be used. We look at the fabric, the artwork, and the quantity, then recommend screen printing, embroidery, DTF, DTG, or laser engraving based on what will look and wear best.

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Do you offer net terms or require a deposit?

We require a 50% deposit to begin work, with the balance due on completion.

Net terms are available case by case for established accounts.

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Can I supply my own garments or products?

Yes. Items should be new, unwashed, and suited to the decoration method. We inspect customer-supplied goods on arrival and note any defective or incompatible items before production. Please include 5 extra pieces for setup and testing.

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Do you offer services in Spanish?

Yes. We offer bilingual service in English and Spanish.

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Can you come to us?

Yes. If you can’t make it to our shop, call (971) 283-6607 to schedule an on-site visit.

How should I prepare my artwork?

Send the original working file or vector art (AI, EPS, PDF, SVG). High-resolution PNG, JPG, or PSD files also work, and we’ll tell you if a file needs cleanup.

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What does DPI mean?

DPI means dots per inch, the resolution of an image. For printing, send artwork at 300 DPI at the size it will print, or send vector files, which print sharp at any size.

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How big should my design be?

It depends on the garment and placement. Measuring a design on a shirt you already own is a good reference. Standard screen print sizes range from about 10×15 to 11×20 inches, and we recommend a 16×20 canvas for oversized prints.

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Do I approve a proof before production?

Always. We send a digital proof showing size, placement, and colors, and nothing goes into production until you approve it. Physical samples are available on request for many items.

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Can you help with graphic design?

Yes. We offer in-house design at an hourly rate, from logo cleanup and redraws to new artwork, so your file is production-ready.

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Are there limits to the colors you can print?

Some. Color matching depends on the decoration method, the ink or thread, and the fabric. We’ll advise you on color choices so the finished piece looks right.

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What quality control do you do?

Every order goes through artwork review, a proof you approve, and a piece-by-piece check for color, placement, and print or stitch quality before it’s packed.

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Can you keep our specs for reorders?

Yes. Approved artwork, thread and ink colors, placements, and garment choices stay on file, so your next order matches the last one, whether it’s for one crew or ten locations.

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Do premium blanks make a difference?

Often, yes. Premium blanks from brands we carry, like AS Colour, Made Blanks, and Blanks by Thirteen, change how people perceive and keep your merchandise, and they take embroidery and print well.

How long does an order take?

Standard turnaround is 10–15 business days after we receive all materials, information, and approvals, plus shipping time if your order ships. Promotional products vary by item and supplier.

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Do you offer rush orders?

Yes. Rush service is available. Tell us your date when you request a quote and we’ll confirm what’s possible.

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Do you ship?

Yes, across the US and internationally. Shipping costs and times depend on destination and order size. Local orders can be picked up at our shop in Keizer.

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Do you build company stores?

Yes. We build branded online stores for companies, schools, and teams on our in-house platform, with a one-time $399 setup fee. Stores can carry pre-purchased inventory or run two-week preorder windows, priced at retail to generate revenue or at standard cost. Orders ship directly to each buyer unless you’d prefer pickup or delivery to one location.

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Can I see examples of your work?

Yes. See recent work on our Instagram, our blog, and our Google reviews. Clients include Oregon State Athletics, The Home Depot, the Oregon Department of Justice, US Market, and Space Age Fuels.